Contact

Leave a message for the photoSync team using the contact form below. We welcome any questions, ideas and suggestions.

If you need customer support, please describe your issue and include your Flickr screen name. Our support staff will get in contact with you to resolve your issue.

Also, please search our forum for help. We're going to try and keep it up-to-date with the latest information.

If you purchased photoSync and did not receive your registration code, please do the following before contacting us:
  1. Check the email account linked to your paypal account as it was automatically sent to that email address
  2. Check the spam/junk folder of this email account (because it is an automated email it is sometimes filtered as spam/junk mail)
  3. Wait a couple hours then perform steps 1 and 2 again. If you still haven't received it contact us. Time that we spend responding to these requests takes away from development time so please be sure that you did not receive it:P

6-30-14 8:02pm EST
We have found that Flickr has made a change to the Flickr API on 6/27/14. photoSync will not work until we make a code update to support the change in the Flickr API. We plan to have an update by the end of the week. You do not have to do anything. We recommend that you do not sign out. photoSync will just appear as being offline since it can't communicate with Flickr.

7-2-14 11:55am EST News Announcement
We have released 1.2.14 to address the change to the Flickr API that stopped photoSync from working. Download 1.2.14 and install it. You do not need to uninstall(or quit) 1.2.13 as this will be handled by the installer. Your settings will persist...ie if you were signed in before you will be still be signed in after the install(and your synced folder will still be synced). Everyone should upgrade to 1.2.14 as 1.2.13 does not work anymore